The FSAI does not investigate food complaints directly. Once a complaint has been submitted to the FSAI, it will be forwarded on to the appropriate inspector.
If you've made a complaint to the FSAI regarding suspect food poisoning, hygiene standards of a food business or due to finding a foreign object in your food, it will be followed up by an Environmental Health Office (EHO):
- See the HSE website for contact details if you wish to follow up on a complaint. You will need to contact the EHO in the area of the food premises in question.
Where a food complaint relates to a fish or fish processing premises, the complaint will be referred to a sea fishery protection officer.
If the complaint relates to a meat or dairy product/processing plant, the complaint may be referred to the veterinary inspectors of the Department of Agriculture (DAFM).
If you want to make a complaint about a particular food or food premises, please use our make a complaint form.